Service Desk Analyst in Acacium Group Leeds,England,UnitedKingdom

Website Acacium Group

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About the job

Company Acacium Group

Job title: Service Desk Analyst

Location: Bristol, Manchester, Leeds, Turnford, some occasional travel maybe required to UK offices

Employment type: 12 month FTC

Working Hours: Monday to Friday, (shifts between 7am and 6pm) with requirement to do out of hours on call 1 in every 4 weeks.

Unlock your potential:

Do you enjoy implementing best practices across service desks? Are you looking for a customer driven role, where you can take full ownership of incidents and troubleshooting? If you’re looking for a hands-on role, working in a team of technically astute professionals, then read on!

Due to internal growth, we have an exciting job opportunity for a Service Desk Analyst. In this role you will deliver all aspects of 2 nd line support, managing incident request to minimise the impact on our customers.

This is the perfect opportunity for someone who enjoys working in a customer centric environment, implementing best practices.

Every day you will…

  • Manage incidents in line with company and ITIL best practices and processes
  • Carry out systematic checks to identify and resolve incidents ensuring minimal impact on customers
  • Carry out root cause analysis to revolve problem tickets
  • Ensure that assigned tickets are resolves within the agreed SLA’s, working to ensure high standards are maintained, and keep the customer informed throughout the process.
  • Take full ownership of assigned projects, ensuring regular progress updates, maintaining scheduling commitments, and reporting on issues or incidents that may impact this.
  • Document and maintain standard processes

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

  • Dedication to developing you and your career, dedicated training and development
  • Opportunities to enhance your experience and skillset by moving across the global organisation
  • Flexible working model with opportunities to work from home
  • Workplace pension scheme
  • Gym Flex – discounted gym memberships UK wide
  • Discounted Tastecard membership
  • Reward Portal, offering discounts on shops, restaurants and bars
  • Cycle to Work scheme
  • Health Assessments and Dental Insurance
  • Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you will ideally have the following technical capabilities…

  • Proven experience in a similar role
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Proven 2 nd line support/troubleshooting skills
  • Demonstrated awareness of MS Office365 support
  • Knowledge and experience of supporting MS Teams
  • Knowledge of Microsoft O/S support
  • Experience of Mac OS support
  • ServiceNow or similar ITSM Ticketing System
  • IT Hardware (computer, monitor, scanner, printer)
  • Computer imaging, configuration & profiling
  • Excellent documentation skills
  • CompTIA A+/ Network+, MCP or ITIL
  • Experience of MS Windows Serve
  • IP/Cloud Telephone System
  • RDS and Thin Client setup & support
  • Mimecast
  • Sophos Cloud

Our Inclusion Movement:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

Company: Acacium Group

Vacancy Type: Full Time 

Job Location: Leeds,England,UnitedKingdom

Application Deadline: N/A

Apply Here