IT Technical Support Analyst in David Kennedy Recruitment Ltd Debrecen, Hajdú-Bihar, Hungary

Website David Kennedy Recruitment Ltd

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David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an IT Technical Support Analyst to join their Debrecen office.

Position: IT Technical Support Analyst

Location: Debrecen, Hungary

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide excellent technical assistance by telephone, face-to-face, or online support to the end-user community
  • Analyse which hardware and/or software is needed in order to provide solutions to IT issues
  • Handle all incident support cases within agreed service levels to increase end-user and/or customer satisfaction
  • Ensure that all work conducted is appropriately documented within the relevant call logging systems
  • Keep corporate internal support queues limited as much as possible
  • Produce updates for all incidents raised in a timely manner
  • Check that users are using efficiently and effectively IT applications & equipment
  • Manage various maintenance and reporting functions within your area of responsibility (IT) such as handling shared resources
  • Proactively use the company’s IT monitoring and management software
  • Collaborate closely with internal & external support groups as well as vendors/suppliers when needed
  • Produce reports on client & customers’ hardware and software when needed, such as conducting audits
  • Gain a full understanding of Policies & Procedures for Information Technology
  • Go above and beyond in order to ensure that IT SLA’s and KPI’s are met.

REQUIREMENTS:

  • Native or fluent in English, both oral and written (B2 minimum)
  • Previous experience or degree in related field is essential
  • Demonstrated experience of using tickets logging systems & ability to learn new technology/systems quickly
  • Excellent IT Technical Support expertise of the following areas:
  • Microsoft O/S Desktop Environment; Apple iOS, MacOS; VoIP Solutions (Telephony, Video Meetings);
  • Microsoft Application Support; Portable Mobile Devices (Tablets, Phones);
  • Local Area Networking, Remote Connectivity Principals – VPN, RDP;
  • In-depth understanding of LAN Protocols such as TCP/IP & Two Factor Technologies
  • Excellent IT knowledge as well as Security Patching (Software), Infrastructure Hardware (Routers, Switches), File Servers (Physical, Virtual) & Network Operating Systems (Linux, VMWare, Microsoft)
  • Proven ability of building and maintaining close working relationship with Customer representatives at all time
  • Proactive and reactive aptitude to provide required service-related information to customers, staff and management
  • Strong ability to build and gain respect and confidence from team members and related management teams
  • Capacity to multitask and prioritise with the ability to adapt easily & to deliver quality to tight deadlines
  • Self-motivated with strong organisational skills and the ability to motivate others.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.

Company: David Kennedy Recruitment Ltd

Vacancy Type: Full Time 

Job Location: Debrecen, Hajdú-Bihar, Hungary

Application Deadline: N/A

Apply Here

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