Senior Account Manager (Social Media) in dentsu international Manchester,England,UnitedKingdom

Website dentsu international

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About the job

Job Title:

Senior Account Manager (Social Media)

Job Description:

About Dentsu Creative

Part of Dentsu International, Dentsu Creative is a Global Creative Network that transforms brands and businesses through the power of Modern Creativity. Led by Global Chief Creative Officer Fred Levron, 9,000 experts across the globe work seamlessly together to deliver ideas that Create Culture, Shape Society and Invent the Future. Dentsu Creative was launched in June 2022 to address a client need for simplicity and will be Dentsu International’s sole creative network by the end of 2022.

Role Purpose

Assisting the Group Account Director, you will help to provide creative and strategic direction, and play an instrumental role in the success of our social campaigns and strategies acting as first point of contact in the agency. You will be expected to manage client accounts unsupervised and have a firm handle on activity and budgets to ensure accounts remain profitable and work is of the highest standard. You will build and maintain strong relationships with clients, particularly at senior level. You will also have involvement in Agency new business activities and assist in the development of our social media offering.

Key Responsibilities

  • You will have an aptitude and love of building and developing client relationships that stand the test of time – built on both professional respect and personal likeability and you will develop solid client relationships at every level
  • To ensure that the team is fully prepared for client meetings and take responsibility for their smooth running
  • To manage the implementation of agreed Client/Campaign activity on a day to day basis
  • To be responsible for monitoring the progress of Client activity on an on-going basis, providing regular updates and identifying new opportunities or potential problems
  • To lead the team who respond to conversations and comments in social media on behalf of those clients
  • To deliver real-time insight to account and client teams as required
  • To devise and write client-facing reports on the level/tone/sentiment of online conversations
  • To develop and manage the online presence of clients on social networks (e.g. YouTube/Facebook/Twitter/G+/Tumblr etc) and on other “owned” media including blogs
  • To develop and implement appropriate tracking and measurement tools to produce detailed reports on the effectiveness of our campaigns and day-to-day activity irrespective of the channel and the client they represent
  • To contribute to the writing and delivery of strategic, realistic and creative social campaigns that respond to a Client’s communication requirements
  • To be fully immersed in our clients’ industries, marketplace and understand their key objectives, you will be able to offer real, tangible value to their accounts
  • To manage the workload, efficiency and on-going mentoring and development of Social Media Account Executive (and community manager), imparting knowledge in general and leading by example and best practice
  • To determine priorities and guide work loads
  • To provide input for team appraisals, observing strengths and weaknesses and giving suggestions on development when appropriate
  • To operate an open door policy for all members of the team
  • Hold regular team update/status meetings
  • Hold regular 1 to 1s with direct reports
  • Ensure that being a member of your team is challenging, rewarding and enjoyable
  • Help in the recruitment of first class candidates for vacancies within team

Person Specification

  • Consumer and B2B experience
  • A complete understanding of the social media landscape
  • The ability to form and strengthen solid client relationships (having proof of this)
  • Experienced in managing a small team in addition to ‘managing up’
  • Experienced in working on new business, including pitches
  • Strategically minded, confident and tenacious when leading clients
  • Pro-active and a strong sense of intuition
  • An agile mind that can cope with multi-client demands – all needed quickly
  • Commercially minded with evidence of growing new business from existing client relationships
  • Experienced in working on new business, including pitches

Working with us

Joining Dentsu Creative, you will be part of a creative network, delivering ideas that are brought alive in new ways. Along the way, you will team up with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

We are united by four signature strengths:

Boundless Creativity – Kitsune Fox: In Japanese culture – the Kitsune Fox sees the future. We run towards the future, forever asking: what’s next? Our imagination has no limit. Our clients seek us out because we believe there is no problem we cannot solve with the power of modern creativity.

Intelligent Scale – Ryujin Dragon: The Ryujin Dragon controls the ocean and the tides. We flow the right talent around the right brief in the right moment, wherever it sits in the world. We scale our unique ideas with precision, using intelligent technology to make personal connections with millions around the world.

Obsessive Craft – Orizuru Crane: The Orizuru Crane carries the soul up to paradise. It inspires the most classic and iconic Japanese origami. We elevate the soul of our work with an obsessive focus on craft, nurturing the next-gen craft skills needed to soar in a modern world.

Radical Collaboration – Kohaku Koi: The Koi swim upstream against the tide, united as one. We chart new territory through the power of radical collaboration. We seamlessly connect Creativity, Media and CXM to imagine new solutions at the intersection of craft, data, culture, and innovation.

Our Values

We believe our work can only resonate in the modern world if the people behind it reflect the modern work. We can only be truly relevant when we create a truly inclusive culture where everyone can thrive. That means – we are tough on the work but gentle with each other. We lead with empathy and are always listening and always learning. We support each other, we cheer for each other, we win together. We celebrate difference as the only way to make the work that makes a difference.




Dentsu Creative

Time Type:

Full time

Contract Type:


Company: dentsu international

Vacancy Type: Full Time 

Job Location: Manchester,England,UnitedKingdom

Application Deadline: N/A

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