Quality Assurance Administrator / Analyst in Equiniti England,UnitedKingdom

Website Equiniti

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About the job

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, Poland and the US.

Role Summary:

Quality Assurance Administrator/Analyst is responsible for assessing various types of administrative tasks post issue to ensure that quality within the administration teams is monitored and adhered to. This is a key role in the Quality Assurance team within Controls and Oversight based in our Crawley office supporting a portfolio of clients. It provides a fantastic opportunity for a candidate who will be instrumental in monitoring policies and procedures for quality in the administration teams. This is done through several different methods, depending on the field of work. The candidate must have a strong work ethic, be dependable, honest and responsible.

This role can based remotely but will require travel to the Crawley Office/ EQ Office on an adhoc basis.

Business Function:

EQ Paymaster works with the UK’s public and private sector schemes and the Life and Pensions sector and HR Payroll to manage complex administration and payments. The division covers pensions, insurance contracts, rewards and benefits, and payments / payroll. Our solution-based approach provides an interactive experience through the lifetime of policyholders, employees and scheme members, and enables our clients to free up resource to focus on their core business.

The Quality Assurance Team are an independent Team, reporting to the Senior Manager First Line Risk and Control provide crucial risk & control management, with MI and reporting for EQ Paymaster Operations. They are a highly motivated team and focus on the delivery of a number of business-critical functions.

Core duties and responsibilities:

The successful candidate will be responsible for the following:

  • Review quality assurance policy and procedures
  • Interpret and implement quality assurance standards
  • Assist with planning, conducting and monitoring testing and inspection of transactions to ensure finished quality
  • Collect and compile statistical quality data
  • Produce monthly quality dashboard
  • Analyse data to identify trends and areas for improvement
  • Recommend and monitor corrective and preventive actions
  • Communicate outcomes of quality activities
  • Identify training needs and organise training interventions to meet quality standards
  • Assure ongoing compliance with quality and industry regulatory requirements

Skills, Attributes and Behaviour:

The successful candidate will demonstrate the following experience, skills and behaviours:

  • Strong DB, DC, and Hybrid pensions knowledge
  • Knowledge of relevant regulatory requirements
  • Knowledge of concepts and methodologies of QA
  • Experience of quality assurance administrative processes
  • Experience with implementation of corrective action programs
  • Strong computer skills including Microsoft Office and Excel
  • Ability to interpret German, French, Spanish, Portuguese or Italian information from multiple sources is desirable

EQ Benefits

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Company: Equiniti

Vacancy Type: Full Time 

Job Location: England,UnitedKingdom

Application Deadline: N/A

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