Senior Business Quality and Improvement Officer, HAYS in Guardian Jobs London,England,UnitedKingdom

Website Guardian Jobs

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About the job

HAYS

Regulatory Body | Perm, Full Time | £36,300 – £44,383/annum | Hybrid (Stratford / Marylebone)

Your New Company

I am working exclusively with a regulatory body, who are looking for a Senior Business, Quality and Improvement Officer. My client is looking for someone to provide day-to-day support to the manager in ensuring that the team deliver against team and individual objectives and projects. You will be proactively looking to improve the quality of customer service by reviewing casework and decisions made.

Your new role

The successful candidate will be:

  • Mentor and induct new and existing members of the team. Support the manager to ensure the meets team and individual objectives, through matrix management.
  • Act as a lead on team projects and signoff on outputs. This includes monitoring and reporting on progress to ensure smooth progression and timely delivery.
  • Quality assure and check the work of the team. Enable continuous improvement through the provision of targeted training and mentoring to colleagues within the team. This includes changing systems and processes where necessary.
  • Analyse and investigate the root cause of complex or highly sensitive adverse incidents, complaints and flagged issues that have a significant impact on quality. Work with subject matter experts and senior management to identify the learning and make recommendations for improvement.
  • Plan and carry out targeted reviews that clearly articulates areas of strength, areas of ongoing risk, and recommendations for improvement. Triangulate findings by drawing together insights from various sources and stakeholders.
  • Produce bespoke reports for different audiences highlighting the findings and outcomes from team activities such as senior management, executive board, council and associated committees.
  • Partner with senior management to plan and lead on continuous improvement projects.

What You’ll Need To Succeed

This position is ideal for someone who has had:

  • Experience in a similar position in the capacity of Quality Officer, Quality Assurance, Continuous Improvement in a Project environment.
  • Experience of working to challenging timescales.
  • Experience of working to challenging timescales.
  • Experience of working with a range of internal and external stakeholders.
  • Understanding of Quality Assurance and Continuous Improvement
  • Strong communication skills
  • Strong administrative skills with attention to detail

What You’ll Get In Return

Benefits of the organisation include:

  • 30 days annual leave. Plus, eight days paid bank holidays.
  • An outstanding pension schemes
  • Enhanced maternity and paternity leave
  • Subsidised on site restaurant

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company: Guardian Jobs

Vacancy Type: Full Time 

Job Location: London,England,UnitedKingdom

Application Deadline: N/A

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