Software Support Analyst in Hays Leeds,England,UnitedKingdom

Website Hays

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About the job

Software Support Analyst / 2nd Line

Leeds, Currently fully remote

Up to £38,000

Your new role

As a 2nd Line Service Desk Analyst, you will be an expert of my client’s bespoke software.

Your advice to customers will be highly valued with more complex IT-questions and you will be able to translate technical information to understandable and clear information.

Your primary responsibility will be providing software support and you will work closely with the Project Team to deliver the best viable solution to customers.

You will also be supporting your colleagues with IT related questions and issues.


Advise customers with more complex, second line queries on software

Flexible and pro-actively handle incoming and unresolved customer queries and service questions

Perform IT system health checks at customer sites and consult on improvements to use our solutions

Be able to have SLA meetings with customers and strive to a consultative approach

Support on internal IT related questions and issues from colleagues

Application management of some of our internal information systems to add value to the business

Support on our Azure Cloud environment hosting our products for customer environments.

Experience needed

Software support experience is highly desirable

Microsoft 365 Certified (Modern Desktop Administrator Associate, Security Administration, Azure Administrator Associate)

ITIL foundation certified or comparable experience

Background in IT, experience in setting up (Microsoft) modern desktop environment and Azure Cloud environment

Experience in Virtualisation techniques (VDI, Citrix, VMware)

Take full ownership of IT issues

Work independently

Become an expert in the bespoke software

Excellent English communication and technical writing skills

Analytical and structured mind

Commercial awareness #3950215

Company: Hays

Vacancy Type: Full Time 

Job Location: Leeds,England,UnitedKingdom

Application Deadline: N/A

Apply Here