Customer Service Specialist in Hays Nottingham,England,UnitedKingdom

Website Hays

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About the job

Your New Company

Private sector organisation based in Nottingham.

Your new role

To act as a Customer Specialist in the best interests of the company. Responsible for delivering on service and call quality targets and the delivery of a first class Customer Service experience. The role holder will develop and foster strong relationships where customers’ needs are central to decision making.


  • Determine requirements by working with customers’ needs
  • Answer inquiries by clarifying desired information; researching, locating, and providing information
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
  • Fulfil requests by clarifying desired information from customer
  • Maintain systems by entering relevant / required information
  • Keep equipment operational by following established procedures; reporting malfunctions
  • Update job knowledge by participating in educational opportunities
  • Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Comply with the company Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and company’s shared values, in particular, putting clients at the heart of our business.

What you’ll need to succeed

  • Call Centre or Customer Service experience
  • NVQ Level 2 desirable

What you’ll get in returnA competitive starting salary of £19k once probation passed going to £22k after 6 months. Hybrid working once trained, Monday to Friday 9am – 5pm. 25 days holiday, then every 2 years an extra day up to 28 days holiday + BH, plus many company benefits.

What You Need To Do Now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4221852

Company: Hays

Vacancy Type: Full Time 

Job Location: Nottingham,England,UnitedKingdom

Application Deadline: N/A

Apply Here