Application Support Engineer in Kazang CapeTown,WesternCape,SouthAfrica

Website Kazang

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About the job

The main purpose of this role is to troubleshoot software applications and own the resolution process from beginning to end.

Key Responsibilities:

· Resolve tickets using the front-end, MySQL, and other provided tools.

· Escalate to internal resources where necessary.

· Follow each ticket through to resolution and tick closure.

· Owning application-related support tickets until resolved.

· Working with system monitoring tools and responding to alerts.

· Escalate to internal resources where necessary.

· Be on standby rotation.

· Understanding complex systems and problems.

· Work closely with technical support and the DevOps team.

· Work with Software Developers.

· Documenting processes and procedures.

Education & Qualifications:

· Matric / Grade 12.

· BSc Qualification or any other related qualification.


· At least 1-year experience in an Application Support Engineer role.

· Experience in Linux, MySQL and Python (or comparable language).

· Application troubleshooting and issue ownership.

· Understanding of system architecture.

· Risk-adverse dealing with production code and systems.


· Self-motivated

· Reliability

· Commitment

· Ability to handle stressful situations and competing demands

· Ability to work within a team and independently

· Accuracy and attention to detail

· Willing to learn

· Good interpersonal skills and understanding of others

· Makes positive decisions, takes responsibility for actions, communicates with colleagues, organizes time effectively

Company: Kazang

Vacancy Type: Full Time 

Job Location: CapeTown,WesternCape,SouthAfrica

Application Deadline: N/A

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