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What you’ll be doing?
- CLM Manager is required to own complete marketing to customer base through different segments & cohorts.
- This includes the onboarding journey, growth strategies like cross-sell & up-sell, retention and at an overall level is responsible for increasing the Lifetime Value of the Customers.
- Defining the overall value proposition of MakeMyTrip & the communication tonality.
- Ensure end to end campaign designing, execution and result reporting – Improve customer journeys by reducing effort, number of interactions and efficient communications through exposure to automation and other CLM Tools.
- Responsible for driving process improvements while optimizing cost, speed & reliability.
What you’ll bring to the team?
- Grasp for numbers and ability to draw insights from data.
- Strong Excel Skills with the ability to learn other analytical tools.
- Working knowledge of various CLM Tools & SQL for data analytics.
- Creative bent of mind & constantly look for new ideas of reaching out to the customer.
- Strong Team management & multiple stakeholder management skills.
- 3-5 years of relevant work experience in e-commerce industry.
What will be the interaction points?
- Liaise with internal teams such as Business LOBs, Content, Creative, Product & Tech teams to ensure that current gaps in the customer experience are highlighted, prioritized and solved.
Vacancy Type: Full Time
Job Location: Gurgaon, Haryana, India
Application Deadline: N/A