Assistant Manager – Consumer Life-cycle Management in MakeMyTrip Gurgaon, Haryana, India

Website MakeMyTrip

WoJobz Provides best career solutions and following listing is to apply for MakeMyTrip in Gurgaon, Haryana, India 2022 exclusively on wojobz.com

What you’ll be doing?

  • CLM Manager is required to own complete marketing to customer base through different segments & cohorts.
  • This includes the onboarding journey, growth strategies like cross-sell & up-sell, retention and at an overall level is responsible for increasing the Lifetime Value of the Customers.
  • Defining the overall value proposition of MakeMyTrip & the communication tonality.
  • Ensure end to end campaign designing, execution and result reporting – Improve customer journeys by reducing effort, number of interactions and efficient communications through exposure to automation and other CLM Tools.
  • Responsible for driving process improvements while optimizing cost, speed & reliability.

What you’ll bring to the team?

  • Grasp for numbers and ability to draw insights from data.
  • Strong Excel Skills with the ability to learn other analytical tools.
  • Working knowledge of various CLM Tools & SQL for data analytics.
  • Creative bent of mind & constantly look for new ideas of reaching out to the customer.
  • Strong Team management & multiple stakeholder management skills.
  • 3-5 years of relevant work experience in e-commerce industry.

What will be the interaction points?

  • Liaise with internal teams such as Business LOBs, Content, Creative, Product & Tech teams to ensure that current gaps in the customer experience are highlighted, prioritized and solved.

Company: MakeMyTrip

Vacancy Type: Full Time 

Job Location: Gurgaon, Haryana, India

Application Deadline: N/A

Apply Here

wojobz.com