Senior Associate – Account Opening & Maintenance (MGN Pakistan) in Mashreq Bank Pakistan

Website Mashreq Bank

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About the job

Job Purpose:

The purpose is to work on the Account Opening & KYC, Account Maintenance, Account Closure, and Fixed Deposit related activities for Corporate customers. Ensure the Service delivery is met by effectively coordinating with the business team onshore. Closing the requests with utmost quality and ensure the SLA is met.

Key Result Areas:

  • Run the process for Account Opening, account maintenance and account closure related formalities
  • Handle instructions and enquiries from stakeholders and ensure Bank’s SLAs are met in achieving Customer Satisfaction
  • Ensure client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements
  • Coordinating with the Relationship Teams to ensure the business requirements are met.
  • Identifying the risk factors associated with the customer
  • Screening the related parties to identify potential risk and PEPs
  • Assist in translating Arabic Documents to English

Knowledge, Skills And Experience

  • Candidate must 3-4 years of experience in Account opening / Account Maintenance related process for the Corporate client
  • Quick Learner and provide high quality of output.
  • Make sure to meet SLA, KPI on regular basis in the process.
  • Verify client documentations to ensure the customer is complying with the internal KYC policies, Compliance and Regulatory Requirements.
  • Coordinating with the Relationship Teams to ensure the business requirements are met.
  • Good Communication and interpersonal skills.
  • Team Player.
  • Creative thinking.
  • Ability to work under high pressure.
  • Client Focused.

Company: Mashreq Bank

Vacancy Type: Full Time 

Job Location: Pakistan

Application Deadline: N/A

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