External Policy Vetting Administrator in Nedbank Johannesburg,Gauteng,SouthAfrica

Website Nedbank

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About the job

Job Classification

Job Family

Administration, Operations

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business in line with the Group’s strategy.

Job Responsibilities

  • Contacting Clients/Brokers via telephone on a daily basis to provide and retrieve correct information efficiently
  • Effectively communicating with Clients/Colleagues/Brokers via email
  • Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Minimise risk by checking and validating activities according to policies and procedures.
  • Ensure that relevant processes are administered by following procedures.
  • Ensure accuracy by identifying and recording/correcting discrepancies timeously.
  • Highlight risk by reporting exceptions timeously.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
  • Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
  • Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Create and manage own career through guidance and support of management, department and colleagues.

Essential Qualification

Matric Certificate

FAIS Certification

Preferred Qualification

Commercial/Short Term Insurance Certificate/Diploma.

Business Administration Certificate/Diploma.

Minimum Experience Level

1 – 3 years Short-Term Insurance.

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business terms and definitions
  • Data analysis
  • Relevant regulatory knowledge
  • Business writing skills
  • Product Knowledge
  • Relevant system knowledge
  • Governance, risk and controls

Behavioural Competencies

  • Communication
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work

Please contact the Nedbank Recruiting Team at +27 860 555 566

Company: Nedbank

Vacancy Type: Full Time 

Job Location: Johannesburg,Gauteng,SouthAfrica

Application Deadline: N/A

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