Team Lead in OYO Gurugram,Haryana,India

Website OYO

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About the job

Team Leader (Associate Manager) for OVH Chat Sales Process

Who are we?

OYO is the world’s fastest-growing chain of fully operated, franchised and leased hotels. OYO’s mission is to upgrade all forms of real estate and thereby provide quality living spaces to travellers around the world.

In a short space of time, OYO has grown to more than 800 cities in 80 countries, including the USA, Spain, UK, India, Malaysia, Middle East, Indonesia, Philippines and Japan.

Here in Europe, we’ve been growing since October 2018 and we have expanded steadily. You may have spotted one of our hotels on your high street – they are popping up UK and Spain wide.

If you are looking to work for a high-growth, disruptive and technology-led business that is looking to transform the hospitality industry, then OYO is the business for you.

You need to be a self-starter, who is ambitious, commercial, and collaborative – someone who constantly strives for improvement and always looks for growth.

We look forward to you joining our family of OYOpreneurs!

Job Description –

A great opportunity for people looking to build their career in hospitality Chat sales processes at OYO Vacation Homes.

We are looking for bright candidates who are enthusiastic, rigor driven and go extra mile to bring business for the company.

As a part of the process, you will be responsible for owning and managing the team & operations who give a personalized assistance to our European guests reaching out to us over chat.

Through this you will become an important part of the revenue & GX team for one of the biggest vacation rental chains in EU region.

See below the skills and experience required to be a part of the same:

– Overall work experience of the candidate must be equal to or more than 4 years (exp. in OYO is a plus)

– Experience in sales process – inbound/outbound sales, channel based sales, B2C sales, Offline sales preferable

– Experience with managing high revenue sales environment, chat tools and hospitality, OTAs, etc will be a plus

– Candidate must be comfortable with roster based rotating shifts

– 2 shifts : Day and Evening

– Strong communication skills is a must

– Responsible for delivering Conversion & Chat Revenue Targets

– Ensuring responses to inquiries within the stipulated FRt and AHTs

– Preparing and executing the rosters and shift management for the team

– Organizing regular training and ensuring minimal agent error %

– Publishing daily and weekly data wrt team and agent performance

– Auditing the inquiries and responses to identify problem areas and suggest optimal resolutions

– Working with the team in variable shifts and timings to provide on-the-go support and also work with internal teams to resolve priority issues.

– both written and spoken English must be flawless – Candidate will own chat team’s performance, operations and deliverables

– high quality team management skills needed – End to end owner ship of managing the team driving conversionevenue through pre-booking chat

– Strong knowledge of MS Word, MS Excel and MS PowerPoint is desirable –

– Good analytical skills to manage big dashboards and taking actions basis the findings an results

– Candidate must possess street smartness, be creative and acquire skills / tactics to do quick sales

– Candidates can earn exciting incentives or rewards based on performance every month

– Candidate will need to work closely with Quality Team to improve – knowledge of quality management will be a plus

Company: OYO

Vacancy Type: Full Time 

Job Location: Gurugram,Haryana,India

Application Deadline: N/A

Apply Here