Senior Manager – VMO in Principal Global Services Pune,Maharashtra,India

Website Principal Global Services

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About the job

Job Description

Role : PGS VMO Leader

Position Title : Sr. Manager – VMO

Position Purpose:

Responsible for PGS VMO (Vendor Management Office) strategy and operations

Job Description/ Roles And Responsibilities –

PGS Labor Outsourcing strategy, Internal and External Stakeholder management –

  • Develop and lead PGS Labor/ Contingent Worker Outsourcing strategy for :900 IT, ITeS, IS and RPA resources in alignment with Global Sourcing strategy and PGS growth strategy.
  • Develop strong relationship with Internal BUs, understand BU’s short- and long-term strategy and translate that into skill wise outsourcing strategy and forecast
  • Develop framework for outsourcing business case and provide Make vs Buy, T&M Vs Managed Services recommendations
  • Develop strong partnership with PGS’s tier 1 strategic outsourcing partners and oversee management of all other supplier relationships
  • Provide though leadership in the category by sharing market and industry insights, trends, innovation, and best practices
  • Work with our strategic suppliers and internal business units to identify and explore value added transformation opportunities and influence internal stakeholders for adoption with Cost Benefit Analysis.

Policy, Governance, Contract compliance and Value leakages –

  • Review, update and comply with internal Contingent worker hiring policy and standards
  • Lead VMO Governance model to ensure supplier’s service delivery meets PGS business needs
  • Lead Business reviews across all BUs and report supplier’s performance metrics (SLAs and KPIs), customer satisfaction index, productivity, etc. Identify gaps, provide early warning for deviations and put action plan for mitigation.
  • Lead Monthly and weekly governance meeting with all 3 rd party suppliers and resolve service issues
  • Enforce contract compliance with respect to rate card, SLAs and other contractual terms in Master Service Agreement. Identify Value leakages, prepare and drive proposals to plug it.
  • Lead financial governance and management of Outsourcing category by budget tracking and provisioning, enforcing invoicing controls, supporting audit and related queries and reporting

Risk Management –

  • Build, implement and monitor Third-Party Risk Management framework (TPRM) in partnership with internal teams such as Risk management, Info Security and Infrastructure to ensure compliance to all internal policies as well as country regulatory requirements
  • Ensure supplier’s Offshore Development Center’s (ODC) business continuity and risk management plans are in place

Key Skills For Successful Delivery Of This Role –

12+ years of Outsourcing experience in IT and ITes/BPO via Staff Augmentation/ T&M / Managed Services,

Strong analytical skills – Influencing business partners with business cases,

Good Internal and External stakeholder Management skills,

Experience in Complex commercial negotiations, Contract management and Compliance with tier 1 Outsourcing suppliers,

Experience in implementing Third Party Governance, Risk Management & Reporting,

Exposure working with any VMS Tool

Educational Qualification, Certifications, Training –

Bachelor’s degree or equivalent,

Industry recognized certifications like CCWP /IACCM /CIPS /CPSM is preferred

Work location and arrangements –

Base Location – Pune

Flexible work arrangement – Office and Work from Home

Company: Principal Global Services

Vacancy Type: Full Time 

Job Location: Pune,Maharashtra,India

Application Deadline: N/A

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