Website Royal Academy of Arts
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About the job
About this Role
Are you looking for your first or next step into the world of Front of House management? The Visitor Management and Welcome Team is responsible for welcoming and looking after visitors at the Royal Academy of Arts and ensuring that we deliver a memorable experience to everyone who visits us.
This role offers you a great opportunity to gain key skills in areas such as front of house operations, supervising a team, being a role model for outstanding customer service, forecasting and planning, resolving problems and building relationships. We see this as a strong development route to becoming a Front of House Manager within the Arts, Museums & Galleries & Heritage Sector.
If you have excellent communication and organisational skills, a passion for managing and inspiring a diverse team and a curiosity to drive and deliver an exceptional visitor welcome, then we’d love to hear from you.
You’ll be looking to start or develop your experience in Front of House management. You will need to be keen to learn as there will be thorough training on each of the responsibilities of the role and lots of opportunities to practice and develop your skills. If you need extra support with learning, please tell us how we can help so that we can make sure you’re set up for success.
You will be a fantastic communicator, very organised with the ability to problem solve in an often fast-paced environment. You’ll have a passion for driving business success, delivering a fantastic visitor experience, and a strong desire to be a role model to others.
We are committed to diversity and inclusion at work and encourage applications from people of all backgrounds.
The Academy believes in maintaining a working environment where open communication is welcomed, where respect is shown to all and where each individual is supported and enabled to perform to their maximum potential. You will need to play your own part in supporting these ideals in the environment in which you work.
Today we’re a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.
We also offer a range of benefits across the RA:
The Important Bits:
- Enhanced Holiday (additional we have an extended Christmas break)
- Enhanced Pension Scheme
- Access to all our Exhibitions
- Access to Events held at the RA
- Access to Exhibitions with our reciprocal partners
- Discount in our Café’s and Shops
The Extra Bits:
- EAP Programme (with financial guidance)
- Give as You Earn Scheme to Donate to a Charity of your choice
- Cycle to work scheme
- Discount in our Café’s and Shops
- Employee Council where your views can be shared and listened to
- Employee Choir
- A variety of employee clubs, run by employees – i.e. football club
- Thirsty Thursdays – Social drinks once a month for all employees
- Non-gendered toilets available
- Affinity Groups run by Employees
- Use of the Lovelace courtyard on breaks
- Use of kitchen area with tea, coffee and water
How to apply
To apply for this position, candidates must complete an application form.
For further information about this role, and to find our application form, please proceed to the below link on our Recruitment Website:
The Royal Academy of Arts promotes inclusion and diversity and welcomes applications from everyone. If you have any requirement in respect of the recruitment or interview process, please mention this in your application.
Due to volume of applications if you have not heard anything within 10 days after advert closure, please assume that your application has been unsuccessful on this occasion.
Closing date for applications: 11 September 2022, 11:59pm
Company: Royal Academy of Arts
Vacancy Type: Contract
Job Location: London,England,UnitedKingdom
Application Deadline: N/A