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About the job
Job Req ID: 269689
Posting Start Date: 11-Aug-2022
London, London, GB, N1 9PT
Contract Type: Full Time
London, N1 9PT
Full time, permanent
Up to £40,000
Serco has a growing Micro-Mobility business with London cycle hire (LCH) for Transport for London (TfL), West Midlands cycle hire (WMCH) for Transport for West Midlands (TfWM) with further opportunities being progressed across the UK and Europe. Right now, we have an exciting opportunity for a Data Analyst to join our friendy and successful team. The role will initially be predominantly LCH focused with reporting and forecasting responsibilities for the operation, managing a scheme of over 12,000 bikes supported by a over 150 staff including operational roles Bicycle Mechanics responsible of servicing the bicycle fleet and On-Street Operatives.
We are a data focused business, and the role will be responsible for providing management reporting based upon the operational and scheme usage, with a focus on asset and inventory management that will be used to inform data led decision making for both internal and external stakeholders.
This role will see you lead in developing requested reports and dashboards (Power BI) in response to business requirements such as productivities for operatonal functions and management of bicycle spare parts, producing regular operational reports and contractual performance indicators for both our customers and internal stakeholders and create forecasting models drawing on scheme knowledge and through combining multiple datasets to create and provide regular reviews to validate and feedback to improve accuracy.
You will also deliver agreed regular Business Information that drives the organisation’s strategy and decision making to ensure development and delivery of the business plan, maintain and continue to develop efficient ways of developing reports and achieve improvements in efficiencies, support the Managers in working with customers (TfL and TfWM), particularly in the development of the regular reporting against agreed targets, support with front-line configuration of Asset Management Systems to aid the operation, lead on providing ad-hoc analysis using data from the Data Warehouse to support operational activities and perform quality control checks on all reports.
First and foremost, you will be an experienced Data Analyst with knowledge of SQL in writing queries to extract data from relational databases and proven experience in challenging the status quo and suggesting new ways to improve performance and current working practices.
It is essential that you are proficient in the use of Excel, have experience of creating automated Power BI dashboards and reports and of using customer information management and Business Intelligence products in a business environment.
You should have strong analytical and interpretative skills, as well as strong planning, organisational, problem solving and investigation skills and be a good communicator at all levels.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Vacancy Type: Full Time
Job Location: Barnsbury,England,UnitedKingdom
Application Deadline: N/A