Head Of Franchise Network in takealotcom CapeTown,WesternCape,SouthAfrica

Website takealotcom

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About the job

takealot.com, a leading South African online retailer, is looking for a Head of Logistics Franchised Network to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of Outbound Logistics Operations.

Your responsibilities will include:

  • Responsible for Delivery Performance of the Franchise Network by establishment and management of suitable Performance Metrics in line with Service Level Agreements
  • Continues improvement through development of necessary Standard Operating Procedures to ensure network efficiency. Making sure that these SOP’s are clearly communicated to the network.
  • Establish a Compliance Culture within the Franchise Network through implementing and maintaining suitable auditing practices and ensuring that underperforming branches are addressed and managed.
  • Ensure protection of the Takealot brand by management of compliance with the Franchise Agreement and Trading Terms and Conditions
  • Ensure network product offering provides Suitable Management Tools to enable adequate management of branch and driver activities in line with business growth strategies
  • Work closely with engineering and product teams to ensure continuous software enhancement are made to branch and driver products which will deliver high quality and Scalable Infrastructure in the last mile.
  • Manage Network Expansion in terms of new routes / delivery areas, suitable facilities and sufficient drivers to ensure that network increases delivery capacity year on year.
  • Ensure that suitable Training and Development Initiatives are launched to ensure that drivers, branch staff and franchisees are equipped with the necessary knowledge and understanding to deliver on franchise network goals and requirements
  • Ensure Franchise Business Sustainability through continues financial modeling of branch income, expenses and profits.
  • Active Stakeholder Management by ensuring clear communication channels are maintained between all parties and ensuring that franchise network can support the business plans of Takealot, Superbalist and MrD Food.
  • Ensure adequate Risk Management strategies are introduced to mitigate any perceived operational, financial or reputational risks to the brand and business

Attributes required:

  • Logistics supply chain experience at strategic level
  • Excellent influencing, persuading, negotiating
  • Strong problem evaluation and solution abilities
  • Good leadership and team development
  • Excellent people management skills
  • Building and maintaining relationships
  • Critical commercial negotiation experience at executive level
  • Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
  • High degree of personal motivation and resilience
  • Quantitative analytical capability, with a strong grasp of management and cost accounting principles and metrics.


  • Bachelor’s degree required
  • Minimum 5 years in senior management role within Logistics / Supply Chain
  • Management of Franchises would be beneficial
  • Proven track record of success in delivering against operational and profit targets
  • Sound operational background within management of a network
  • Experience of managing customers at a senior level
  • Succession planning and development of key managers
  • Change management experience

The Environment:

  • com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerceand delivering a world-class customer experience
  • is entrepreneurial, thrives under changeand accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an ownerof the business.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Company: takealotcom

Vacancy Type: Full Time 

Job Location: CapeTown,WesternCape,SouthAfrica

Application Deadline: N/A

Apply Here