Visitor Operations Assistant in The Royal Household London,England,UnitedKingdom

Website The Royal Household

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About the job

It’s Helping To Create An Outstanding Visitor Experience

It’s working as one to deliver impressive projects. And it’s helping millions enjoy world renowned buildings and beautiful art. This is what makes working for Royal Collection Trust so special.

Our Visitor Services team help visitors from around the world enjoy magnificent buildings and works of art at The Queen’s Gallery, The Royal Mews, and the glorious State Rooms at Buckingham Palace.

Joining this enthusiastic and dedicated team, you’ll be at the heart of this operation. You’ll ensure an exceptional visitor experience by providing support across all of our London sites.

You’ll help create visitor routes that flow smoothly, and that are safe and secure for both visitors and our team. You’ll arrange signage and keep track of all route items and equipment, making sure everything is in place for the day’s demands.

You’ll provide vital administrative support processing invoices, arranging security clearances and keeping our central databases up-to-date. Liaising with suppliers and analysing visitor feedback, you’ll play an essential role in bringing greater efficiencies to our operations.

No two days will be the same, and you’ll grow in both knowledge and confidence, handling varied queries and correspondence.

Your biggest challenge will come when the doors of Buckingham Palace open to the public each summer, when you’ll support the daily management of the site, and help oversee our front-line team.

And you’ll get involved with recruiting, inducting and training them, growing your own skills along the way.

In all that you do, you’ll support the team in providing the highest standards of visitor care.

Company: The Royal Household

Vacancy Type: Full Time 

Job Location: London,England,UnitedKingdom

Application Deadline: N/A

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