Senior Customer Success Manager in TN Riga, Latvia

Website TN

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1TN – is a licensed international cryptocurrency payment provider. Currently, we are developing a unique solution for cryptocurrency ecosystem – a platform that extends the payment landscape across the crypto world, making cross-border transactions quicker, safer and more convenient.

Responsibilities:

– Build strong merchant relationships and navigate their organizations to align the right external and internal stakeholders.

– Review Merchants’ businesses profiles and ensure they are compliant with applicable lawsegulations.

– Own and grow a portfolio of enterprise merchants, meeting our team’s strategic and financial goals.

– Collaborate cross-functionally to communicate merchant needs and feedback, impacting 1TN’s product innovation and development, and delivering merchant projects.

– Serve as a thought leader and extensive source of knowledge for your colleagues in the account management team and other company departments.

– Ensure correct record keeping of merchant related information according to practices of 1TN.

Required skills:

– Higher education in Economics or Business.

– At least 2 years job experience in account management, business development in Fintech, Crypto or other online business sector.

– Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions.

– KYB/KYC knowledge.

– Strong analytical skills, attention to details and accuracy.

– Full professional proficiency in English and Russian, Portuguese would be considered as an advantage.

Personal attributes:

– High Motivation, Independent, Team Player, High learning skills, Proactive.

– Result oriented with ability to prioritize and manage time efficiently.

– Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment.

– It will be a plus if you have experience in the payments landscape and understanding about crypto, differences between coins, nuances of transactions.

Benefits:

– Medical Insurance

– Vacation (20 days)

– Wellbeing activities

– Personal professional training balance

– English speaking club

– Annual Salary Review

– Regular bonuses

– Emergency financial aid

Company: TN

Vacancy Type: Full Time 

Job Location: Riga, Latvia

Application Deadline: N/A

Apply Here

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