Snr Prot Clust Coord Off in UNHCR the UN Refugee Agency Juba, Central Equatoria, Sydsudan

Website UNHCR the UN Refugee Agency

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Hardship Level

E (most hardship)

Family Type

Non Family with Residential Location

Family Type

Non Family with Residential LocationDanger Pay

Residential location (if applicable)

Nairobi (CO), Kenya



Staff Member / Affiliate Type



Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 15, 2022

Standard Job Description

Senior Protection Cluster Coordination Officer Organizational Setting and Work Relationships In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Protection Cluster Lead Agency under the Cluster Approach, the position of Senior Protection Cluster Coordination Officer performs a dedicated coordination, strategy development and advocacy function. The Senior Protection Cluster Coordination Officer reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. At the same time, the incumbent effectuates UNHCR’s commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR Protection Cluster Lead Agency functions, embodied in the role of Senior Protection Cluster Coordination Officer, are critical in ensuring UNHCR¿s leadership within a diverse protection community. The Senior Protection Cluster Coordination Officer is expected to discharge UNHCR’s lead role in the Protection Cluster and to impartially represent the interests of the members of the Protection Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the Senior Protection Cluster Coordination Officer leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential. The Senior Protection Cluster Coordination Officer represents the Protection Cluster in Inter-Cluster Coordination mechanisms. The Senior Protection Cluster Coordination Officer advocates for protection mainstreaming in the humanitarian response, leads the mainstreaming of early recovery activities in the Protection Cluster, and spearheads the integration of cross-cutting issues into the work of the Protection Cluster, especially age, gender and diversity. The Senior Protection Cluster Coordination Officer works closely with and/or directly supervises a multi-functional UNHCR Protection Cluster Support team, including, but not limited to, the areas of information management, needs assessment, profiling, registration, reporting and advocacy. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors. – Issue reports and make advocacy statements on behalf of the Protection Cluster. – Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues. – Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals. – Allocate financial and other resources within the Protection Cluster, when required, such as regarding Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF). Perform other related duties as required. Strategic Direction – Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team¿s common humanitarian action plan. – Convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results oriented. – Ensure coordination with government counterparts and other relevant authorities. – Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts. Needs Assessment and Resources Mobilization – Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of affected populations. – Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes; Establish mechanisms for accountable and transparent financial resource allocation within the cluster. Capacity Development – Coordinate the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities. – Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society. Standards Setting – Ensure adherence to IASC standard operating procedures for IDP profiling. – Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups. – Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming. – Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster. Information Management – Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level. – Ensure that the Protection Cluster has a functional information management strategy and mechanism. – Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations. Advocacy – Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy. – Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies. – Ensure the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur. – Promote and strengthen national legislation relevant to internal displacement and durable solutions Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree Field(s) of Education Law; Human Rights; International Relations; or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses CCCM Cluster Coordination; HCR Coordination Lrng Prog; HCR Management Lrng Prg; HCR Protection Learning Prg; Emergency Mgmt Workshop; Tri-Cluster Knowl/Coord Skills; Prot in NaturalDisaster Situat; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential 9 years of previous work experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach. Desirable Not specified. Functional Skills PR-Country Operations applying the Cluster Approach CL-Protection Cluster Coordination (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

Operational Context:

The security situation in South Sudan though generally stable, remains fragile and fluid in complex and unpredictable environment and is characterized by low intensity and localized armed conflict in some areas, high levels of crime across the country, inter/intra communal conflict over a diverse range of issues including cattle raids, competition for resources and revenge attacks and regular civil unrest in refugee and IDP operations and host community. These challenges continue directly and indirectly impact on UNHCR operations. The signing of the Revitalized Agreement of the Resolution of Conflict in South Sudan in September 2018 represented an important milestone for the country. The ceasefire is holding in many areas of the country except in some few locations where localized and low intensity armed conflict continues to impact on security situation. Many areas in the country are also affected by season flooding which has also displaced significant number of people.

The security level in South Sudan is assessed as substantial (security level 4) in all areas.

SRM measures in place:

UN curfew is in force across the country, timing differs from one SRM Area to another. UN curfew is from 19:00 to 05:00 in Juba.

International personnel must request and receive security clearance for official and non-official travel.

International personnel on mission must stay in either a UN facility or UN approved commercial lodging for staff members.

Safe and Secure Approaches in Field Environment (SSAFE) to be conducted in areas with HIGH Risk level and above.

All international and national personnel must be issued with Personal Protective Equipment (PPE) and VHF radios.

Nature of Position:

The Protection Cluster in South Sudan is one of the largest and most complex protection cluster globally with the humanitarian crisis entering its seventh year. With over 180,000 IDPs, less than 10 percent are hosted within the protection of civilian sites located within the peacekeeping mission base across the country. Majority of IDPs reside in informal settlements and within host communities. The PC in South Sudan is led by UNHCR and co-led by NRC with over 150 international and national cluster members.

The Snr Protection Cluster Coordinator Officer at the P4 level is supported by one P3 IMO, a G6 Protection Assoc, and two AWF staff. In 2021, the Protection Cluster supports of 65 HRP partners to respond to emergency displacement situations, IDP returnees, HLP programming and ensures that all clusters working under the IASC system in South Sudan mainstream protection in their response activities.

The candidate should have

  • Strong knowledge and experience in the IASC Cluster system and in coordinating and leading a robust and highly complex IDP response
  • Strong advocacy, analytical, negotiation and communication (oral and written) skills
  • Political astuteness and knowledge about the SSD IDP situation
  • Prior experience in coordinating large scale IDP emergency response
  • Ability to articulately represent the Cluster’s priorities and the protection imperative in varied external forum such as the ICWG, NAWG, HCT and with donors thus strong advocacy skills is necessary including supporting the Humanitarian Coordinator (HC) in providing protection advice and guidance
  • Able and willing to travel to deep field locations for project monitoring
  • Team spirit, ability to coach partner personnel
  • Given the emergency nature of the operation, the post often requires the ability to cope with fast moving operational context and revolving requirements.

Living and Working Conditions:

South Sudan is classified as an E non-family High Risk duty station with a 6-week R&R cycle and is prone to malaria. Movement to and from locations require official vehicle transport; use of taxi is not allowed. There are very limited medical facilities in South Sudan, with facilities concentrated in Juba.

All international personnel reside in UNHCR provided accommodation equipped with furniture, cafeteria, housekeeping services and a gym or some sports equipment. In Juba, all basic foods are available in the market ranging from meat, dairy, fruit and vegetables. There are a few hotels with pools and restaurants where staff can visit. While in the field, food supply varies depending on the season. Taking photos is strongly discouraged in all locations, as may result in arrest by local security forces. Extreme caution is required while driving a UN vehicle due to bad local driving culture, lots of motorbikes and three-wheelers (boda-boda) and periodic attempts by local police to extort money from the driver for whatever violation claimed.

There are several airlines flying from most destinations to Juba via Dubai, Nairobi, Addis Ababa, Istanbul, Khartoum, Cairo or Entebbe. Travel to field offices in South Sudan are handled by UN humanitarian flights.

Staff can open USD bank accounts in South Sudan and only high US Dollar bills i.e. US$50 and US$100 are accepted for foreign currency exchange transactions. South Sudan bank notes exist in denominations of 1, 5, 10, 20, 25, 50, 100, 500 and 1000 South Sudanese Pounds. Foreign exchange transactions can be done at any commercial bank in a safe and secure location. There are very few ATMs and credit card facilities in South Sudan to draw USD (max $500 per 24hours).


Additional Qualifications

CL-Cluster Information Management Tools, Resources and Approaches, CL-Protection Cluster Coordination, MG-Stress Management, MG-Time Management


BA: Human Rights (Required), BA: International Relations (Required), BA: Law (Required)


Coordination Skills Workshop – Other

Work Experience

Annual Budget OL in Operation/Office, Number of Persons of Concern Served, Number of Workforce in Operation/Work Setting, Workforce to Supervise, Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned IDPs, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: Stateless


Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Political awareness, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

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Bi-annual Compendium 2022 Part B – November 2022

Functional clearance

This position doesn’t require a functional clearance

Company: UNHCR the UN Refugee Agency

Vacancy Type: Full Time 

Job Location: Juba, Central Equatoria, Sydsudan

Application Deadline: N/A

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