Cluster Specialist in Vodacom Bloemfontein,FreeState,SouthAfrica

Website Vodacom

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About the job

Role Purpose

The County Specialist/FSC role is a hands-on operational and tactical role that is responsible for driving sales and service performance and business model compliance across segments and channels within their specified area of distribution (cluster)

The role is accountable for building and maintaining relations with key stakeholders, which include trade and channel partners, the internal organization and suppliers. to effectively support retail in terms of operational excellence in sales, service, and customer experience.

Your Responsibilities Will Include

Sales Management

Drive target related growth of sales and revenues within the specified area of distribution (cluster)

Manage the enablement of the sales processes across channels

Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness

Monitor competitor activity and ensure gap closure through the development of competitor activity plans

Distribution and Marketing Management

Manage the distribution points in terms of products and services in the correct channel segments

In conjunction with the Go-to-Market team, manage distribution channels with a focus area within the allocated cluster

Identify strategic marketing events to maximize profitability for the area of responsibility, and liaise with GTM team to facilitate promotions, presence branding, and recommend ATL marketing opportunities within the clusters distribution

Customer Experience Management

Achieve the tNPS and NPS targets across all segments and channels

In collaboration with Go-to-Market, support and manage performance across distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience

Operations Excellence and Reporting

Manage store operational compliance via field services and associated systems

Ensure policies are adhered to across distribution points/stores

Ensure governance and adherence of retail operating model

Plan, implement and manage recovery plans for underperforming stores within the clusteregion

Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within retail that will positively impacts revenues , market share and customer experience

Provide executive management reports or other applicable or ad hoc reports that may be required

Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis

Support the implementation of all Retail capabilities and ensure this is maintained at all time as part of BAU

Relationship Management

Engage and manage the relationships with various stakeholders – Vodacom Head Office, regions teams, suppliers and stores

Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, etc

Serve as the first point of contact Branded stored for escalations assistance.

Training Management

Ensure adherence of all channels to training requirements and that all training has been completed prior to rendering services

Drive and support Vodacom Academy on all training initiatives that need to be implemented and monitor performance

Ensure the trades knowledge levels are of the recommended standards – Identify Knowledge level gaps

Drive key findings/learning with Vodacom Academy to ensure better and optimal knowledge levels in trade

Field Management

Ensure that field targets are achieved via the associated system.

Ensure the use of all applicable systems required to manage the channels e.g. OBI

Drive Red Flag closures via the regional support structure/field teams.

Ensure regional SLA targets are achieved by the Field team

Adhere to weekly visits and monthly call cycle

Digital Management

Ensure adherence and use of all digital capabilities, tools made available to render services

Adapt and embrace the use and implementation of digital systems, process and/or innovative new technologies and solutions

The Ideal Candidate For This Role Will Have

Must have technical/professional qualifications:

Matric / Grade 12

3-year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent

1-3 years of relevant experience in small to medium business development,marketing or sales

1-3 years experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)

Work experience in the telecommunications industry ( beneficial)


Matric / Grade 12

3-5 years relevant experience in small to medium business development, marketing or sales

3-5 years’ experience within Retail or Business environment with exposure to (Operating Model management, Projects implementation and monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)

Work experience in the telecommunications industry (beneficial)

Drivers License EBO – Essential

Core Competencies, Knowledge And Experience

Business/Operational environment within the in Retail /Sale/Service Industry

SLA Management

Strong planning, organising and multiskilling ability

Effective conflict resolution and interpersonal skills

Creative and innovative

Excellent communication skills

Analytical skills

Problem solving and decision making

Multiple stakeholder co-ordination

Self-management and awareness

Excellent follow up and follow through

Good business acumen and ability to think holistically

Customer centric and ‘can do’ culture

Adapting and Responsive to Change

Proactive use of initiative

Exposure to dealing with various audience and levels internally and externally

Proven Sales and Marketing record

Closing date for Applications: 13 October 2022.

The base location for this role is, Bloemfontein.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Company: Vodacom

Vacancy Type: Full Time 

Job Location: Bloemfontein,FreeState,SouthAfrica

Application Deadline: N/A

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