Metering Administration Assistant in Yorkshire Water Bradford,England,UnitedKingdom

Website Yorkshire Water

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About the job

Job description:

We have 3 exciting new opportunities for Metered Administration Assistants to join our Metering Support Team. 2 permanent opportunities and 1 x 13-month fixed term contract

Salary: £20,745 – £25,931 (depending on experience) + 25 days hols + 8 BH + Pension

Working Hours : 37 hours per week, Monday to Friday between the hours of 8:00 – 18:00

Location: Buttershaw, Bradford – Hybrid working

Purpose of the role

Yorkshire Water are looking for a dedicated team player to join our Metering Support Team as a Metering Administration Assistant at our Buttershaw site in Bradford. In this role, you will be expected to provide administrative and Customer Service support to the Metering Operations department in order to facilitate the resolution of customer issues. You will be well organised with the ability to prioritise your own workload and you will be passionate about delivering excellent customer service skills to our customers.

The Metering Administration Assistant will assign and complete work using several IT platforms, so the ability to learn and use new IT systems is essential. They will also be expected to speak with customers – this could involve arranging for work to be carried out as well as dealing with complaints both verbally and in writing.

Knowledge and Skills Required

Essential

  • Strong IT Skills & experience of both YW corporate systems and Microsoft Office
  • Previous experience of working as part of a team in an administrative role
  • Develops and maintains strong internal and external relationships
  • Experience of supporting or embedding change with the ability to influence and drive the right
  • culture and behaviours.
  • Clearly demonstrates the Yorkshire Water values and behaviours

Desirable

  • Experience of delivering against challenging business targets
  • Previous experience in a commercially orientated and/or regulated environment
  • Previous experience gained within the water / waste water sectors or within the broader utilities, process or manufacturing industry sectors
  • Experience of billing using Yorbill, Advantex, SAP and ICE

What’s in it for you?

We are committed to attracting and developing the best people across our business. Our success relies on our ability to provide a supportive, inclusive and motivating environment where everyone has a role to play in supporting the delivery of outstanding service to our customers.

We offer excellent career opportunities to our colleagues, in an environment that is challenging and rewarding.

We are looking for highly talented people who can demonstrate an affinity with our values to help us achieve our vision of ‘taking responsibility for the water environment for good’. In return, we offer a lively and diverse environment in which people can build a long and varied career, rewarded with an excellent salary and benefits package.

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process. If you could also, please upload an up to date copy of your CV and cover letter outlining your relevant experience for the role.

Advert End Date: 23rd September 2022

Interviews: 3rd & 4th October 2022

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance

Company Information

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their waste water taken away. But for us it’s so much more than this.

We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.

Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together – team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshire’s water flowing.

We are a business that has its eye on the future, planning ahead to look after Yorkshire’s water, today, tomorrow and always.

Yorkshire Water values equality, diversity and inclusion we celebrate and support difference and believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Profile description:

Yorkshire Water are looking for a dedicated team player to join our Metering Support Team as a Metering Administration Assistant at our Buttershaw site in Bradford. In this role, you will be expected to provide administrative and Customer Service support to the Metering Operations department in order to facilitate the resolution of customer issues. You will be well organised with the ability to prioritise your own workload and you will be passionate about delivering excellent customer service skills to our customers.

The Metering Administration Assistant will assign and complete work using several IT platforms, so the ability to learn and use new IT systems is essential. They will also be expected to speak with customers – this could involve arranging for work to be carried out as well as dealing with complaints both verbally and in writing.

We offer:

Salary: £20,745 – £25,931 (depending on experience) + 25 days hols + 8 BH + Pension

Working Hours : 37 hours per week, Monday to Friday between the hours of 8:00 – 18:00

Location: Buttershaw, Bradford – Hybrid working

Company: Yorkshire Water

Vacancy Type: Full Time 

Job Location: Bradford,England,UnitedKingdom

Application Deadline: N/A

Apply Here

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