Director of Business Operations (Campus Facility Management & Services) – Campus Physical Development & Services Department- Dubai (UAE National) in Zayed University Dubai,UnitedArabEmirates

Website Zayed University

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About the job

The Opportunity

To provide overall leadership and management of Campus Physical Development Department and Campus Services. Ensures the effective functioning of the University facilities management operation, projects and planning for university development and fit out needs. Manages the Travel Services unit, the University Business/Service Centers, University Switchboards, contract services and oversees the Conference Center utilization. Supervises and develops the Campus Services Team to ensure high level of service and efficient departmental operations.

The Responsibilities

Provides strategic and tactical leadership on large-scale University projects as directed by university needs and management in areas of facilities operation and facilities management.

Leads the development and update of campus master plans, the University’s facility plan and contributes to development of University’s capital budget(s).

Through the Facilities Project Manager, provides overall leadership to construction, renovation projects and facilities related operation such as security, soft services MEP maintenance.

Annually updates Department’s strategic plan and develops Department’s operating plan and budget.

Represents Department in University’s management structure and processes, including the strategic planning process.

Management of business operations budget including proper and timely utilization of allocated budget.

Develops policies and procedures to ensure effective, efficient and safe operations of Department and University facilities.

Ensures that the design and construction of renovation and construction projects meet University requirements, and are completed within budget, per specifications and on schedule.

Ensures that facilities meet appropriate quality and safety regulations and standards and University needs and the department operates within University and Department regulations, policies, procedures and budget exhibiting best professional and business practices.

Responsible for professional management of campus services including travel services, business center and convention center.

Ensures effective management of university retail outlets and food services on campus.

Develops a unified University system to facilitate campus space and building changes, maintains accurate facilities inventories and “as built” drawings, supports budget development and tracking, and supports strategic planning.

Provides overall leadership to the effective operation and maintenance of University facilities and building systems ensuring facilities and building systems are operated and maintained in an effective and efficient manner.

Oversees contracts for building systems maintenance, custodial, grounds maintenance and other contracted services.

Oversees university service need and presents to the retail committee, and ensures management of business center, travel services and convention center.

Represents the University and establishes effective working relationships and partnerships with University’s complex network of external contacts including consultants, contractors, public agencies, businesses and professional bodies.

Establishes effective working relationships with the internal University community to ascertain their facility requirements.

Recruits, supervises, evaluates and develops Department staff. In particular, manages Supervisor Facilities; Facilities Project Manager, Campus Services Managers and Department office staff.

Works with University and government officials in the development and completion (design, tender, construction, commission and University occupancy) of new campus facilities.

Ensures strict adherence to Environmental, Health and Safety (EHS) regulations by directing the EHS team.

The Requirements

Top Competencies required:

Strategic Data Framework Design and Management of Facilities Operations and Management

Risk Assessment and Business Continuity Planning

Budgeting, Planning and Forecasting for capital projects and for the department

Process Orientation and Re-engineering of facilities requirements

Business Intelligence Tools & Techniques

Education and Qualification

Bachelor Degree, Masters preferred


Must have 15 years’ experience are in senior management roles in a similar domain.

Higher Education or equivalent experience is highly preferred.

Project Management understanding and experience.

Knowledge of Health and Safety is required.

Experience in the Middle East and bilingual language skills (English – Arabic) is ideal.

To Apply

In addition to completing the online application form, attach a cover letter, a current CV, and the names and contact details of three professional references.

While we appreciate all applications, you will be contacted only if you are selected for an interview.

Company: Zayed University

Vacancy Type: Full Time 

Job Location: Dubai,UnitedArabEmirates

Application Deadline: N/A

Apply Here